Mgr. Market - Microsoft


The Market Manager - Microsoft will:

  • Will be responsible for working directly with the retailers and carriers in the marketplace to ensure training and event compliance:
    • Perform in-store merchandising across 1,000 s of product SKUs
    • Conduct consumer facing activities
    • Gather market and competitive insights
    • Manage numerous in-store POP displays worth 100 s-of-thousands of dollars
  • Deliver Training and Sales presentations to diverse audiences:
    • 1 1:Many/Lunch & Learn Per Week
    • 1 District Manager: Many Training per Month
    • 1 Customer Facing Event Per Month
    • 1 Assisted Sales Day per Week

  • Drive Sales Awareness and Demand Creation by:
    • Creating, managing and delivering store/district sales contests
    • Independently managing budgets and making recommendations to support program objectives and grow business
    • Track Competition/Partner activity in order to:
    • Gather and share daily competitor insights
    • Report up through escalation processes any concerns or issues
    • Seek new opportunities to partner with OEMs/Competitors where appropriate
  • Complete a variety of Merchandising activities including:
    • Cleaning, POS, Fixture Maintenance, Computer Demo Maintenance
    • Brand Presence/Signage, Supporting brand image within store, etc.,
  • Actively participate in the Microsoft Nation via:
    • National Contests, Weekly Training Calls, Consumer Insights
    • Facebook Updates, National Training, and Council Calls with Microsoft Management

  • Manage your program budgets
  • Other duties as assigned.


  • Bachelor Degree Preferred
  • Manage your program budgets
  • Five-years experience in retail, retail operations, retail distribution, merchandising, sales, marketing or within a service organization preferred
  • Consumer electronics or wireless experience is a plus
  • Certificate Microsoft ExpertZone Certificate and Training a required
  • Supervisory experience a plus
  • Strong selling, presentation and computer skills
  • Previous account management experience preferred in a marketing environment
  • Must have a valid driver s license
  • This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position
  • All employees that are required to use their personal vehicle for business purposes are required to provide Mosaic with evidence of insurance and agree in writing to keep this insurance current throughout employment.
  • Drive the overall operation at the retail stores (Assisted Sales, Training, Events and Merchandising)
  • Initiate and maintain long-term relationships with Retail Store Associates, Microsoft Field Management team and local and regional Retail Management teams across multiple hierarchal levels. (This includes Client, Retailer and Sr. Level management)
  • Build brand awareness and advocacy with both consumers and Retail Sales Personnel
  • Engage and motivate retail team members to achieve measurable excellence in training, relationship building and assisted sales in their retail locations
  • Establish and deploy large event type training events at local, regional and national events based on Microsoft objectives. This includes 1-1 engagements with associates and customers.
  • Potentially manage additional part time MSFT special project employees during key drive times
  • Routinely complete ongoing online learning, attend required training sessions and internally sponsored events on assigned products to maintain all certification levels. Relay this knowledge to team members to keep them well informed to achieve sales goals. This will be a measureable activity.
  • Share best practices in building relationships, creating brand loyalty and in-store training tips with Microsoft and team members by utilizing all the latest technologies, i. e., Facebook, Twitter, Windows Live, blogs, etc.,
  • Provide routine special market intelligence Insights on current market conditions and/or opportunities that may affect sales or category share of products. Collect and report information through systems and tools as required
  • Assist in the territory-level analysis of factors that may be affecting underperforming stores in assigned territories
  • Develop and execute sales/incentive programs at his/her retail locations to drive sales
  • Complete call reports, KPI s, paperwork and on-going personal assigned training on time to meet all deadlines
  • Complete all performance reviews, peer feedback and coaching
  • Ensure MSFT product displays are consistent/compliant with merchandising Standards and Planogram requirements
  • Have a strong knowledge and passion for technology and be able to create excitement for Microsoft products while ensuring you land key product features and benefits with clients, retailers and consumers
  • Strong communication skills including being able to effectively present in front of small and large groups
  • Be a self-starter, highly driven person who can effectively own their store, including taking responsibility to manage their programs and budgets that drive significant incremental Retailer and Microsoft revenue in excess of millions of dollars annually
  • Ensure all program initiatives (weekly and ongoing) are executed flawlessly
  • Be responsible for administrative tasks such as scheduling, training modules, interviewing/hiring of team members, working with recruiting department to ensure staffing levels are maintained with qualified team members, etc.
  • Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment
  • Demonstrate effective leadership and networking skills that helps to motivate retail teams to achieve program goals and objectives
  • Provide hands-on training to Retail Sales Reps
  • Competitive and passionate about selling; Thrive in a sales-driven and results-oriented workplace where incentives are based on metrics / results
  • Available to work Full-time, including weekends, holidays and during peak retail hours
  • Reliable daily transportation to travel within a market with ability to cover 20-40 doors per week and autonomously manage daily actively in an efficient and effective way
  • Ability to use internal systems to track scheduling, sales, CRM, expense reports, etc.
  • High level of understanding of remote technology (smartphones, tablets and/or laptops) not limited to troubleshooting issues.

Mosaic North America is an Equal Opportunity Employer

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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

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